Monday - Friday: 9.00am - 5.30pm
Saturday: 9.00am - 5.00pm
Sunday & Bank Holidays: CLOSED
For all pay as you go phone orders placed before 3pm Monday to Thursday, we offer our customers
fast delivery via the Royal mail special or recorded delivery service.
The delivery schedule is as follows:
|Orders Placed||Orders Delivered|
|Monday* - Thursday
|Within 24 to 48 hours|
|Within 48 hours
* With the exception of bank holiday orders which will be delivered on the following working day.
Mobile accessories are sent via 1st class normal post within 48 hours of ordering.
All orders placed via our website are eligible for FREE delivery
Orders are subject to network acceptance & security clearance. If there are any delays expected then we will notify you as soon as possible by email and text.
If an item is out of stock then we will also contact you by email and text to confirm this and we will keep in regular contact with you regarding your order.
It is therefore important to provide us with a correct email address and mobile phone number. Delivery to Northern Scotland and UK offshore locations may take up to 3 days.
We trust you will be happy with your new purchase. However, if you change your mind or if your product is faulty, please follow the guidelines below. These policies apply to products purchased on our website (www.time2talk.co.uk) or from us by telephone.
At time2talk, we want you to be happy with your new product. As you didn’t have an opportunity to examine your product before you received it, within 7 days from the day you receive your product* we will either exchange your product (in the case of a handset only) or cancel your agreement and provide a refund as detailed below.
If you change your mind we will be happy to change your handset provided:
The following exclusions apply:
See below for how to arrange your exchange.
If you change your mind we will be happy to cancel your agreement and provide a refund of any amounts paid in respect of the products provided:
See below for how to arrange your refund and return.
At time2talk, we want you to be happy with your new product. Should your product develop a fault within 28 days of purchase, we are happy to either exchange it, repair it or provide a refund as detailed below. This policy does not apply where the product has developed a fault as a result of your intentional or negligent damage. For faults that have developed after 28 days, you may still be entitled to an exchange, repair or partial refund. Please all our customer service team on 01792 582020 who can discuss
You’ll need to describe the fault in detail to our customer service consultant, as our expert returns team screen all faulty returns. If the fault you describe is not found on receipt by us, the original product will be returned to you and no exchange, repair or refund will be provided.
Neither exchange, repair nor refund will entitle you to cancel your airtime contract and you will remain liable for all line rental, calls and other charges under it. You may therefore prefer an exchange or repair to a refund.
If the product is faulty we will be happy to exchange it for an identical model. Where an identical product is not available, we may provide you with a product of similar value. See below for how to arrange your exchange.
If the product is faulty we will be happy to repair it for you. Full repair terms and conditions apply – please ask in store, visit www.time2talk.co.uk or speak to one of our Repair Advisors on 01792 582020 for details
If the product is faulty we will be happy to provide you with a refund of the price paid for the faulty products provided: